Supporting Career Transitions in a Changing Employment Landscape

Facing the Shifts in Today’s Job Market

As the economy continuously evolves, job seekers encounter new challenges and shifting expectations. From artificial intelligence (AI) in hiring processes to growing demands from employers, the path to employment isn’t what it used to be. Especially for mature adults returning to the workforce.

Hosts Brett Johnson and Carol Ventresca sat down with Jami Phillips, Employment Specialist at New Directions Career Center, to unpack these changes and explore how Central Ohio’s resources can make a difference.

The Mission: Holistic Career Support for All Adults

New Directions Career Center has been a pillar of Central Ohio for over 45 years. Originally founded with a focus on supporting women in transition due to job loss, divorce, or caregiving. As Jami Phillips explains, their services have now expanded to all adults over 18 navigating career changes, returning to work, or starting over after major life events. The Center’s holistic approach goes beyond resume writing and job search tactics. It emphasizes rebuilding confidence, identifying unique strengths, and fostering stability and independence.

Programs offered include:

  • E3 Program: For those pursuing education or specialized training.
  • Your Employment Success (YES): The core career development program introduces strategies in job searching, interview prep, and personalized coaching.
  • Digital Skills Training: Supported by Smart Columbus, addressing technology gaps.
  • Leadership Training and Mature Works: Targeted to adults 55+, helping overcome age bias and technology barriers in the job market.

Meeting the Challenges: Confidence and Technology

Change can be daunting—especially for those re-entering the workforce after caregiving, layoffs, or retirement. Jami Phillips notes that two common challenges are regaining self-belief and mastering modern technology. The rise of online applications and AI-driven resume filters has made job seeking faster but more overwhelming. The Center’s approach includes teaching digital literacy, tailoring resumes to pass applicant tracking systems, and fostering resilience throughout the search.

Importantly, New Directions uses a cohort model. Small groups of participants, who might seem vastly different at first, quickly form supportive bonds, building each other up as they advance together. As Jami Phillips emphasizes, this sense of community is essential to restoring confidence and overcoming the isolation job seekers often feel.

Interview Skills: From Virtual Reality to Authentic Storytelling

No longer are interviews limited to handshake meetings in conference rooms. Today, interviews often start virtually—an intimidating shift for many. The Center’s programs coach participants on technical basics. Like setting up virtual platforms and optimizing the home environment, but also on effective communication. Employers increasingly favor behavior-based interviews, seeking candidates who can articulate their strengths, adaptability, and stories with authenticity.

Mock interviews and one-on-one coaching are central to New Directions’ methodology. This helps individuals practice until their narrative feels natural and confident. Jami Phillips reminds clients that interviews are, ultimately, a professional conversation between two parties. Both the employer and candidate are hoping for the right match.

The Power of Networking—and Why LinkedIn Is Vital

Networking isn’t just glad-handing at events. Today, it’s about strategic research, informational interviewing, and making digital connections. LinkedIn has become essential—employers expect candidates to be present and proactive online. The platform enables job seekers to research companies, discover connections, and showcase their professional brand. As Jami Phillips shares, gone are the days of traditional networking events; now, LinkedIn’s 24/7 accessibility and reach make it a must-have tool.

Navigating AI in Hiring: Adaptation Is Key

AI touches nearly every part of today’s hiring process, from resume screening to interview scheduling. This can be intimidating, especially for mature job seekers who fear their real talents might be lost to algorithms. The Center guides clients in using AI as a tool. Helping format resumes to meet automated criteria, integrating keywords, and demystifying digital hiring processes. The key, as Jami Phillips shares, is not to be overwhelmed. But to leverage technology smartly, keeping authenticity front and center.

Don’t Give Up—You’re Not Alone

The main takeaway from the episode? Don’t be intimidated by the changes or setbacks. Central Ohio’s New Directions Career Center, along with a wealth of local nonprofit resources, stands ready to support job seekers every step of the way. As Jami Phillips encourages, appreciate your skills and value, be patient in the face of adversity. And remember: the right employment opportunity—and support system—is out there.

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Recorded in Studio C at 511 Studios. A production of Circle 270 Media® Podcast Consultants.

https://creativecommons.org/licenses/by-nd/4.0

Copyright 2025 Carol Ventresca and Brett Johnson


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Listener Disclaimer

The views and opinions expressed by the experts interviewed on this podcast are their own and do not necessarily reflect the views of the podcast hosts or any affiliated organizations. The information provided in these interviews is for general informational purposes only and should not be considered as professional advice. Listeners are encouraged to consult with qualified professionals for specific advice or information related to their individual circumstances. The podcast host and producers do not endorse or guarantee the accuracy, completeness, or reliability of any information provided by the experts interviewed. Listener discretion is advised.

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